We want customers to receive the correct product in good condition. If you receive a damaged, incorrect or incomplete item, please contact us promptly with your order number and clear photos of the product and outer packaging.
Return or replacement eligibility depends on the product category, product condition, hygiene and safety considerations, and the circumstances of the issue. For hygiene-sensitive beauty and cosmetic products, opened, used, tested or tampered items may not be eligible for return unless the item is defective, damaged or incorrect as permitted by applicable law.
Please do not send a product back without first contacting us and receiving return instructions. Items returned without approval may not be accepted.
If a return or refund is approved, the method and timing of the refund will depend on the original payment method, payment provider and return processing status. Shipping or handling charges may be non-refundable unless required otherwise by applicable law or the issue resulted from our error.
For return or refund support, email colorscosmetics7@gmail.com with your order number and relevant photos.